Hi, is there some feature/configutation to open a ticket forwarding an email.
The use case is: We have an email address connected to OTR, [email protected], but sometime I receive requests in my own mailbox and I want to forward to OTRS. Is there a way to forward this email to OTRS and automatically open a ticket for the original sender ? It would be nice something like this: I reply-all to the customer email, cc:[email protected] and In the body of the message I add before the quoted text: "I open an OTRS ticket for you: [email protected]" ...so that OTRS can get the correct sender (via a filter ?) What solution do you suggest for this requirement ? thanks Francesco
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