What do you mean by “disappear”? how do you search it? What happens if you go to http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Number_Of_A_Closed_Ticket?
Kind regards, Juan Clavero De: Jean BROW [mailto:[email protected]] Enviado el: lunes, 14 de enero de 2013 11:12 Para: User questions and discussions about OTRS. Asunto: [otrs] Ticket disappear after its closed Hello, After an agent answer the ticket and chose "closed successful" he will not find it if he try to search for it later. I do not find it from the "root" (admin) user either. This do happen to around 50 % of the ticket in the system. Anyone know what is wrong?
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