Hi,
A ticket is created in queue A. That queue has "ticket locked after
follow-up" set to "no". The ticket is moved into queue B. That queue has
"ticket locked after follow-up" set to "yes".
The ticket is closed while in queue B. The customer follows up. The
ticket is not locked to the last owner, but re-opened as unlocked.
I'm not exactly sure that it happens every time, but I have seen it a
few times now and thought I would raise a flag.
Lars
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