Den 22-01-2013 08:18, Lars Jørgensen skrev:
The ticket is closed while in queue B. The customer follows up. The ticket is not locked to the last owner, but re-opened as unlocked.
Actually, just forget about me. The ticket was never moved to queue B, I just thought that it was. Just checked the history of the ticket, and things seems to be right.
Must be lack of coffee. Sorry. Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
