There's also the possibility to either save again from Sysconfig after removal (Ticket.xml will help repopulate) or rebuildconfig from scripts. You may also want to be sure that OTRS has permissions within the web user (www-data or otrs) to write to the ZZZ files.
On Thu, Jan 31, 2013 at 12:05 PM, Leonardo Certuche < [email protected]> wrote: > Hello > > Yes it is OK. That's the way you return them to the default value. If you > want to find out how to write them back, you can take a look at them at ZZZA > *A*uto.pm and copy them back yo ZZZAuto.pm > > Leonardo Certuche > www.itconsultores.com.co > Medellín, Colombia > > > On 31 January 2013 11:54, Steve Clark <[email protected]> wrote: > >> Hello, >> >> I found that if I remove them from Config/Files/ZZZAuto.pm file they >> show up >> in sysconfig with their default values. Is it OK remove them from the >> ZZZAuto.pm >> file? >> >> >> On 01/31/2013 11:36 AM, Gerald Young wrote: >> >> Config/Files/Ticket.xml: <ConfigItem >> Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" >> Valid="1"> >> Config/Files/Ticket.xml: <ConfigItem >> Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1" >> Valid="1"> >> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} >> = 'open'; >> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} >> = 'new'; >> >> Ticket.xml: >> <ConfigItem >> Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1" >> Valid="1"> >> <Description Translatable="1">Defines the default next state for >> a ticket after customer follow up in the customer interface.</Description> >> <Group>Ticket</Group> >> <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup> >> >> <ValidateModule>Kernel::System::SysConfig::StateValidate</ValidateModule> >> <Setting> >> <String Regex="">open</String> >> </Setting> >> </ConfigItem> >> <ConfigItem >> Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" >> Valid="1"> >> <Description Translatable="1">Defines the default state of new >> customer tickets in the customer interface.</Description> >> <Group>Ticket</Group> >> <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup> >> >> <ValidateModule>Kernel::System::SysConfig::StateValidate</ValidateModule> >> <Setting> >> <String Regex="">new</String> >> </Setting> >> </ConfigItem> >> >> >> >> On Thu, Jan 31, 2013 at 10:54 AM, Steve Clark <[email protected]>wrote: >> >>> I only see them change >>> >>> >>> On 01/31/2013 10:32 AM, Renee B wrote: >>> >>> Please ensure that those data aren't configured in Kernel/Config.pm >>> Have you changed the XML file (Kernel/Config/Ticket.xml)? >>> >>> On 31.01.2013 16:26, Steve Clark wrote: >>> >>> Hello List, >>> >>> These two values have been altered from the default and I can't seem to >>> get them set back to the original value. >>> >>> When I click the "reset" icon next to the item, otrs acts like it is >>> doing something but when it >>> comes back they still have the altered value. >>> >>> What am I missing? >>> >>> Ticket::Frontend::CustomerTicketZoom###StateDefault >>> >>> Ticket::Frontend::CustomerTicketMessage###StateDefault >>> >>> Thanks, >>> >>> >>> >>> Doing: >>> egrep -rI 'Ticket::Frontend::CustomerTicketMessage' * >>> >>> in the Kernel directory I only see them changed in >>> >>> Config/Files/ZZZAuto.pm: >>> >>> egrep -rI 'Ticket::Frontend::CustomerTicketMessage' * >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'DynamicField'} >>> = {}; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} >>> = ''; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} >>> = 'WebRequestCustomer'; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} >>> = 'customer'; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} >>> = 'webrequest'; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} >>> = 'new'; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'} >>> = '1'; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'} >>> = '1'; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'} >>> = '1'; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} >>> = '3 normal'; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} >>> = '1'; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} >>> = 'CustomerTicketOverview'; >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'} >>> = { >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} >>> = { >>> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} >>> = { >>> Config/Files/Deprecated.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeText" >>> Required="0" Valid="1"> >>> Config/Files/Deprecated.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeTime" >>> Required="0" Valid="1"> >>> Config/Files/Deprecated.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###ArticleFreeText" >>> Required="0" Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket" >>> Required="1" Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###Priority" Required="1" >>> Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###PriorityDefault" >>> Required="1" Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###Queue" Required="1" >>> Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###QueueDefault" Required="0" >>> Valid="0"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###Service" Required="1" >>> Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###SLA" Required="1" Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" >>> Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###ArticleType" Required="1" >>> Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###SenderType" Required="1" >>> Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###HistoryType" Required="1" >>> Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###HistoryComment" >>> Required="1" Valid="1"> >>> Config/Files/Ticket.xml: <ConfigItem >>> Name="Ticket::Frontend::CustomerTicketMessage###DynamicField" Required="0" >>> Valid="1"> >>> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} >>> = 'Closed Successful'; >>> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} >>> = '7 Customer\'s Online Ticket'; >>> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} >>> = '0'; >>> >>> -- >>> Stephen Clark >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> -- >> Stephen Clark >> *NetWolves* >> Director of Technology >> Phone: 813-579-3200 >> Fax: 813-882-0209 >> Email: [email protected] >> http://www.netwolves.com >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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