Fetch is working fine. Problem is sending (the notification I guess). "provide better information on what doesn't work"
I´d like to, but the error message I posted is all I can find. If there are any other log files besides /opt/otrs/var/log, I don´t know where. "If you're encountering exactly the same error messages as before, you didn't change anything relevant to what is the problem" Yes, but what should I try then? "for instance, you are using SMTP auth and aren't allowed to spoof/relay" As I wrote, the installation script http://localhost/otrs/installer.pl found e-mail address [email protected]<mailto:[email protected]> as suitable for both send/receive. Anyway, I appreciate your try to help. Thank you. It just seems that OTRS is no go for us. Regards JZ From: [email protected] [mailto:[email protected]] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 4:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender >"it's still not working" "it should work" >"it doesn't" "try something different" >"I did" "well, then it's working how it should" >"but it's not how I wanted" "provide better information on what doesn't work (error messages, log files, path to replicate) and we might be able to help" If you're encountering exactly the same error messages as before, you didn't change anything relevant to what is the problem. For instance, changing outbound email won't fix fetch. It will only change, potentially, the notification "client does not have permissions to send as this sender" ... If you're still having that error, it's a server side issue (for instance, you are using SMTP auth and aren't allowed to spoof/relay). If you are encountering new errors, then they would be instrumental in further addressing the issue. :) ask better questions, get better answers. On Thu, Feb 21, 2013 at 10:08 AM, Zemánek Jiří <[email protected]<mailto:[email protected]>> wrote: OK, I changed both sender e-mail addresses for the system to [email protected]<mailto:[email protected]> but it´s still not working. System log (Admin tab in web GUI) does not say anything about e-mail address and /opt/otrs/var/log contains only TicketCount.log Regards JZ From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 3:55 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender pretty much can guarantee your email service provider won't allow you to send as otrs@localhost. Still, your otrs logs will tell you what the from email address will be. On Thu, Feb 21, 2013 at 9:36 AM, Zemánek Jiří <[email protected]<mailto:[email protected]>> wrote: Hello, thanks for reply. "What email address?" "First determine what the "From" address is that is causing this issue" That´s what I´d like to know :-) My system email addresses are: otrs@localhost (default) [email protected]<mailto:[email protected]> I created "NOTIFICATION" queue into which are incoming emails moved by PostMaster Filter. This queue has [email protected]<mailto:[email protected]> set as sender address. (This email adress was used during initial configuration as OTRS´s mailbox and was successfully verified by the installation script.) And then I created Notification (events) linked with this "NOTIFICATION" queue (but there is no definition for sender address). JZ From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Gerald Young Sent: Thursday, February 21, 2013 3:21 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Or, you're getting the subject's message because OTRS is attempting to send autoreplies for new ticket creation from an email address that, and I quote: does not have permissions to send as this sender What email address? The system email address attached to the queue in which the ticket is created. (For AutoReplies) or Notification email address sent to agents ("You have a new ticket in your queue"). First determine what the "From" address is that is causing this issue, and then determine whether you want to fix this client-side or server-side. On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young <[email protected]<mailto:[email protected]>> wrote: your subject of this post indicates a problem with sending email. your body of this post indicates a problem with fetching email. What do you want fixed? On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří <[email protected]<mailto:[email protected]>> wrote: Hello there, I´m complete newbie, I´m testing OTRS and I have this problem: In the OTRS log (Admin tab) this error is repeated again and again: Can't create PID PostMasterMailbox, because it's already running (otrs/22327)! After some googling, I found post in which someone says to delete some row from DB (delete from process_id where process_name = 'PostMasterMailbox';) and then to try /opt/otrs/bin/otrs.PostMasterMailbox.pl<http://otrs.PostMasterMailbox.pl> -f 1 So I issued command [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl<http://otrs.PostMasterMailbox.pl> -f 1 But it displays error in the subject. How do I find which sender it is trying to send e-mail as? 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