That's not GSSAPI. That's using mod_kerb to supply the user information via basic mode. Not the same animal, although it produces a similar-looking effect.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, March 20, 2013 11:33 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator." http://forums.otterhub.org/viewtopic.php?f=81&t=15422
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