There's a filter in sysconfig
On Tue, Apr 2, 2013 at 4:28 AM, Bogdan Iosif <[email protected]> wrote: > Hi list, > > Our agents decided to have informal email notifications dispatched to them > - configured via Event Notifications - for many types of modifications > performed upon a ticket. Since we have many agents and many daily > modifications, teach ticket's history looks something like this: > > - (some normal events occurring when the ticket is created) > - many... > - many... > - many... > - many... > - many... > - many... > - ... SendAgentNotification events, one for each agent for whom email was > dispatched > - (a couple other normal events) > - many... > - many... > - many... > - many... > - many... > - many... > - ... SendAgentNotification events, one for each agent for whom email was > dispatched > - (a couple other normal events) > - .... > > As you can see, the history is ugly because of this multitude of useless > (in our case) events. > > Can the recording in history of SendAgentNotification events be supressed? > Do you see a workaround? > > Thanks, > Bogdan > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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