Sorry, you are looking at history. I though you were looking at the normal Ticket Zoom list. History is history. But obviously, if you don't want that history recorded, you can remove that log from the code.
On Tue, Apr 2, 2013 at 11:04 AM, Gerald Young <[email protected]> wrote: > The filter is for what shows, not what's recorded. > > > On Tue, Apr 2, 2013 at 11:01 AM, Bogdan Iosif <[email protected]>wrote: > >> Hi, >> >> Can you give a little more info? We may not be talking about the same >> thing. >> >> I looked at Default.pm, Ticket.xml and Framework.xmll and wasn't able to >> find any reference to a history event filter. >> >> Also, I think I managed to find the code actually dispatching the emails >> here >> https://github.com/OTRS/otrs/blob/rel-3_1/Kernel/System/Ticket/Event/NotificationEvent.pm#L736At >> line 754 it just records the history event immediately after the email >> is dispatched without any conditions. The actual writing to the db is done >> here >> https://github.com/OTRS/otrs/blob/rel-3_1/Kernel/System/Ticket.pm#L5160, >> again, without any conditions. >> >> I would love for you to be right but the code seems to disagree. >> >> /bogdan >> >> >> >> On Tue, Apr 2, 2013 at 4:47 PM, Gerald Young <[email protected]> wrote: >> >>> There's a filter in sysconfig >>> >>> >>> On Tue, Apr 2, 2013 at 4:28 AM, Bogdan Iosif <[email protected]>wrote: >>> >>>> Hi list, >>>> >>>> Our agents decided to have informal email notifications dispatched to >>>> them - configured via Event Notifications - for many types of modifications >>>> performed upon a ticket. Since we have many agents and many daily >>>> modifications, teach ticket's history looks something like this: >>>> >>>> - (some normal events occurring when the ticket is created) >>>> - many... >>>> - many... >>>> - many... >>>> - many... >>>> - many... >>>> - many... >>>> - ... SendAgentNotification events, one for each agent for whom email >>>> was dispatched >>>> - (a couple other normal events) >>>> - many... >>>> - many... >>>> - many... >>>> - many... >>>> - many... >>>> - many... >>>> - ... SendAgentNotification events, one for each agent for whom email >>>> was dispatched >>>> - (a couple other normal events) >>>> - .... >>>> >>>> As you can see, the history is ugly because of this multitude of >>>> useless (in our case) events. >>>> >>>> Can the recording in history of SendAgentNotification events be >>>> supressed? Do you see a workaround? >>>> >>>> Thanks, >>>> Bogdan >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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