So is this from the agent interface? or are you treating employees as customers?
On 5 April 2013 19:31, Ugo Bellavance <[email protected]> wrote: > Hi, > > I'm currently using OTRS 3.0 (but willing to upgrade if needed). I've > been asked by my boss to try to find a way to allow managers to see their > employee's tickets. We use LDAP (AD) for customer backend. Is there a way > to achieve this in OTRS. > > Actually, it would be great if we could do that for all managers, but it > is mostly for one manager. If I could tell OTRS to allow this person to > see the tickets opened by her employees it may be sufficient. > > Thanks, > > Ugo > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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