http://forums.otterhub.org/viewtopic.php?f=60&t=7531
On Sat, Apr 6, 2013 at 3:14 PM, Steven Carr <[email protected]> wrote: > So is this from the agent interface? or are you treating employees as > customers? > > > On 5 April 2013 19:31, Ugo Bellavance <[email protected]> wrote: > >> Hi, >> >> I'm currently using OTRS 3.0 (but willing to upgrade if needed). I've >> been asked by my boss to try to find a way to allow managers to see their >> employee's tickets. We use LDAP (AD) for customer backend. Is there a way >> to achieve this in OTRS. >> >> Actually, it would be great if we could do that for all managers, but it >> is mostly for one manager. If I could tell OTRS to allow this person to >> see the tickets opened by her employees it may be sufficient. >> >> Thanks, >> >> Ugo >> >> ------------------------------**------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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