Hi, you can create a ACL to restrict the access on the front end for the options (Note, Pending, Responsible, etc)
2013/4/15 Gerald Young <[email protected]> > In general, no. But the ticket could be moved to a read-only queue. > > > On Mon, Apr 15, 2013 at 3:33 PM, Gustavo Azambuja <[email protected]>wrote: > >> Hi, its possivle lock the close tickets to edit. In other words, make >> impossivle to any Agent add notes, etc to one close ticket? >> >> >> >> -- >> Gustavo Azambuja - Linux User: 275813 >> http://gazambuja.com >> >> Uruguay: *091 300 333* (Montevideo - Mobile) >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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