It's working exactly the way you configured it. You have multiple issues to resolve, and they may or may not be related, but I'd hazard a guess that you'd also have some diagnostic information in logs that represents the issues you're experiencing.
Also, I'd recommend creating a forum post with a redacted version of your Config.pm because you will be able to edit it vs permanency of mailing list. To answer your question: Yes. Check logs and Config.pm. To answer the next question: "What should we be looking for?": Bad entries. "Exactly what?" Don't really know. You didn't provide enough information. On Mon, May 13, 2013 at 5:32 AM, Simon Allison <[email protected]>wrote: > Hi All,**** > > ** ** > > I have setup LDAP and all works fine, but the customer information is not > working . **** > > ** ** > > The link below is where I get page cannot be displayed. ** ** > > ** ** > > http://server/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent**** > > ** ** > > Also when we create tickets the LDAP customer information is not populated > when creating a ticket.**** > > ** ** > > ** ** > > Anything we can check? **** > > ** ** > > ** ** > > Simon Allison**** > > IT Services **** > > South Downs College **** > > ** ** > > ** ** > > ** ** > > ********************************************************************** > This message may contain privileged and confidential information. > It is intended solely for the person to whom it is addressed. > If you are not the intended recipient, please notify the sender and delete > the message immediately. > > The text in this e-mail and any attachments should not be altered or > tampered with in any way. > Any views expressed in this message are those of the individual sender and > do not necessarily > reflect the views of South Downs College <http://www.southdowns.ac.uk>. > ********************************************************************** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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