Check this: https://www.google.com/search?q=site:forums.otterhub.org+scalars+leaked and https://www.google.com/search?q=site:forums.otterhub.org%20sizelimit%20exceeded
On Wed, May 15, 2013 at 10:03 AM, Simon Allison <[email protected]>wrote: > Sorry about that, I had commented out a lot of the config, as this is on > windows. **** > > ** ** > > ** ** > > Here is our system**** > > ** ** > > OTRS 3.2.2**** > > Windows 2003**** > > ** ** > > ** ** > > Apache log shows :**** > > ** ** > > Message: Sizelimit exceeded**** > > ** ** > > RemoteAddress: 172.16.52.51**** > > RequestURI: /otrs/index.pl?Action=AdminCustomerUser;Nav=Agent**** > > ** ** > > Traceback (536): **** > > Module: Kernel::System::CustomerUser::LDAP::CustomerSearch (v1.74) > Line: 383**** > > Module: Kernel::System::CustomerUser::CustomerSearch (v1.72) Line: 198* > *** > > Module: Kernel::Modules::AdminCustomerUser::_Overview (v1.105) Line: 665 > **** > > Module: Kernel::Modules::AdminCustomerUser::Run (v1.105) Line: 602**** > > Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866**** > > Module: > ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48**** > > Module: (eval) (v1.94) Line: 204**** > > Module: ModPerl::RegistryCooker::run (v1.94) Line: 204**** > > Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170**** > > Module: ModPerl::Registry::handler (v1.99) Line: 31**** > > ** ** > > Scalars leaked: 1**** > > Scalars leaked: 1**** > > Scalars leaked: 1**** > > Scalars leaked: 1**** > > Scalars**** > > ** ** > > ** ** > > ** ** > > ** ** > > ** ** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *Gerald Young > *Sent:* 14 May 2013 15:19 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] LDAP customer information**** > > ** ** > > half of that post is commented out, so it's a bit difficult to address > your issue specifically. Next time, please consider removing large chunks > of commented sections when posting. What do the logs say? Especially, > otrs.log or apache error.log or what version of OTRS, what operating system > is it installed on, etc.**** > > ** ** > > The general "feel" of the answer is that you have a problem in > CustomerUser. Specifically, you may have too strict of a filter or improper > GroupDN.**** > > ** ** > > When you say, **** > > ** ** > > > The link below is where I get page cannot be displayed**** > > the apache log probably can tell you more information.**** > > ** ** > > On Tue, May 14, 2013 at 6:16 AM, Simon Allison <[email protected]> > wrote:**** > > Hi Gerald, > > Sorry I forgot to send this yesterday, here is a copy of the > config.pm(obvious bits removed) > > Simon > > > > > # This is customer LDAP configuration for an LDAP auth. backend. > # (make sure Net::LDAP is installed!) > $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; > $Self->{'Customer::AuthModule::LDAP::Host'} = ''; > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=,dc=internal'; > $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; > > # Check if the user is allowed to auth in a posixGroup > # (e. g. user needs to be in a group xyz to use otrs) > $Self->{'Customer::AuthModule::LDAP::GroupDN'} = > 'OU=SDC,OU=Establishments,DC=,DC=INTERNAL'; > $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member'; > # for ldap posixGroups objectclass (just uid) > #$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID'; > # for non ldap posixGroups objectclass (full user dn) > $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; > > # The following is valid but would only be necessary if the > # anonymous user does NOT have permission to read from the LDAP tree > $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = > 'cn=otrs,cn=Users,dc=,dc=internal'; > $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = ''; > > # in case you want to add always one filter to each ldap query, use > # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => > '(objectclass=user)' > $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(mail=*)'; > > # in case you want to add a suffix to each customer login name, then > # you can use this option. e. g. user just want to use user but > # in your ldap directory exists user@domain. > #$Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@.internal'; > > # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) > $Self->{'Customer::AuthModule::LDAP::Params'} = { > port => 389, > timeout => 120, > async => 0, > version => 3, > }; > > # Enable LDAP lookups for Customer account information. > $Self->{CustomerUser} = { > Module => 'Kernel::System::CustomerUser::LDAP', > Params => { > Host => '', > BaseDN => 'dc=,dc=internal', > SSCOPE => 'sub', > UserDN => 'cn=otrs,cn=Users,dc=,dc=internal', > UserPw => '', > AlwaysFilter => '(objectclass=user)', > GroupDN => 'ou=SDC,ou=establishments,dc=,dc=internal', > # GroupDN => 'cn=OTRS Customers,cn=Users,dc=,dc=internal', > AccessAttr => 'member', > UserAttr => 'DN', > }, > > > # customer uniq id > CustomerKey => 'sAMAccountName', > # customer # > CustomerID => 'mail', > CustomerUserListFields => ['givenname', 'sn', 'mail'], > CustomerUserSearchFields => > ['displayName','sAMAccountName','givenname', 'sn', > 'mail','description'], > CustomerUserPostMasterSearchFields => > ['displayName','sAMAccountName','givenname','sn','mail','description'], > CustomerUserNameFields => ['givenname', 'sn'], > # show not own tickets in customer panel, CompanyTickets > CustomerUserExcludePrimaryCustomerID => 0, > # add an ldap filter for valid users (expert setting) > # CustomerUserValidFilter => '(!(description=locked))', > # administrator can't change customer preferences > AdminSetPreferences => 0, > # # cache time to live in sec. - cache any database queries > #CacheTTL => 0, > Map => [ > # note: Login, Email and CustomerID needed! > # var, frontend, storage, shown, required, > storage-type > [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' > ], > [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, > 'var' ], > [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], > [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, > 'var' ], > [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], > [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, > 'var' ], > #[ 'UserCustomerIDs', 'CustomerIDs', > 'wWWHomePage', 1, 0, 'var' ], > [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, > 'var' ], > [ 'UserAddress', 'Address', 'postaladdress', 1, 0, > 'var' ], > [ 'UserComment', 'Comment', 'description', 1, 0, > 'var' ], > ], > }; > > **** > > ** ** > > ********************************************************************** > > This message may contain privileged and confidential information. > It is intended solely for the person to whom it is addressed. > If you are not the intended recipient, please notify the sender and delete > the message immediately. > > The text in this e-mail and any attachments should not be altered or > tampered with in any way. > Any views expressed in this message are those of the individual sender and > do not necessarily > reflect the views of South Downs College <http://www.southdowns.ac.uk>. > ********************************************************************** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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