Hello OTRS folks, Is it possible to show the "Accounted time" of a ticket in the customer's view of the ticket?
The agent can see it in the Ticket Information on the right side: "Accounted time: 30" While the customer, for the same ticket, only can see the following information: - State - Priority - Queue It would be great, if the accounted time of the ticket can be added into the customer's view of the ticket information. Thanks, Claudio
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