Dear list, I hate to repost an old topic, especially when created by myself, but I wonder if really anybody has an idea how to solve that request? Is there a specific setting or would manual patching be required?
Thanks On Sat, Sep 7, 2013 at 11:51 AM, Claudio Kuenzler <nap...@gmail.com> wrote: > Hello OTRS folks, > > Is it possible to show the "Accounted time" of a ticket in the customer's > view of the ticket? > > The agent can see it in the Ticket Information on the right side: > "Accounted time: 30" > > While the customer, for the same ticket, only can see the following > information: > - State > - Priority > - Queue > > It would be great, if the accounted time of the ticket can be added into > the customer's view of the ticket information. > > Thanks, > Claudio >
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