Hi, then i would recommend to roll back the changes first.
I always use a clone of the productive environment to test updates first. If anything fails, I am able to test and find the error. If everything is fine, I can sync the clone back to the productive environment. Regards -----Ursprüngliche Nachricht----- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Stefano Finetti Gesendet: Donnerstag, 26. September 2013 09:37 An: otrs_arch...@googlegroups.com Cc: User questions and discussions about OTRS. Betreff: Re: [otrs] Error when replying to a ticket email > > After update to 3.2.10, I've noticed that if I try to reply to a customer > ticket using the "reply" function into the ticket screen, I get this error: > > Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 > 10:49:14 2013 Message: Need ArticleType or ArticleTypeID! > RemoteAddress: XXX.XXX.XXX.XXX RequestURI: /otrs/index.pl Traceback > (22620): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS > 3.2.10) Line: 2022 Module: Kernel::Modules::AgentTicketCompose::Run > (OTRS 3.2.10) Line: 765 Module: > Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.10) Line: 863 > Module: > /var/www/support.xxxxxxxxxxxxx.com/web/otrs/bin/cgi-bin/index.pl > (unknown version) Line: 41 > > Nobody can help me with this issue? I'm stuck and actually people can't use OTRS... -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
