Hello, and thanks for your reply...I upgraded from 3.2.6 to 3.2.9, so not a big jump. The problem seems that when selecting the reply function, the ArticleTypeID is not passed to the query string, thus throwing that exception.
I'll investigate in module registration anyway, thanks for the suggestion! 2013/9/26 Alvaro Cordero <alv...@gridshield.net> > Hello Stefano, > > Depending on the version you are coming from, it migth be needed for you > to reload the java script functions, so all the js gets correctly updated. > > I happened to me during a migration from 2.4 up to 3.2 some in the middle > it started to show errors when loading different pages. > > You have to look into FrontEnd::Agent::ModuleRegistration and try to set > all aspects to default and then set them back as you have them, it will > make the js to be availble. > > Thats a shot, but it migth do it, also check some of the recomendations > from the upgrade file, it has some tricky things you migth have passed out. > > Regards > > > 2013/9/20 Finetti, Stefano <sfine...@lynx-international.com> > >> Hello, >> >> After update to 3.2.10, I've noticed that if I try to reply to a customer >> ticket using the "reply" function into the ticket screen, I get this error: >> >> >> Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 >> 10:49:14 2013 Message: Need ArticleType or ArticleTypeID! RemoteAddress: >> XXX.XXX.XXX.XXX RequestURI: /otrs/index.pl Traceback (22620): Module: >> Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.10) Line: 2022 >> Module: Kernel::Modules::AgentTicketCompose::Run (OTRS 3.2.10) Line: 765 >> Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.10) Line: 863 >> Module: >> /var/www/support.xxxxxxxxxxxxx.com/web/otrs/bin/cgi-bin/index.pl(unknown >> version) Line: 41 >> >> >> (I've masked some irrelevant but rather private information) >> >> Any hint? >> It seems like the ArticleType is not set, but in the database, the table >> is just as it has to be: >> >> email-externalemail-internal email-notification-extemail-notification-int >> fax note-externalnote-internal note-reportphonesms webrequest >> >> >> >> -- >> *Lynx International Srl* >> *Stefano Finetti* >> *Customer Service Manager* >> *http://www.lynx-international.com* >> >> *Axed Group* >> Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina >> Skype: *ssfinetti* >> Mobile: +39 348.38.58.165 >> * >> * >> >> This e-mail and any files transmitted contain documentation which is >> highly confidential and intended solely for the use of the individual or >> entity to whom they are addressed. All written data and other information >> in the documentation is and shall remain the property of the disclosing >> party. If you are not the intended recipient you are hereby formally >> notified that any disclosure, dissemination, forwarding, storing, copying >> or use of any of the information is strictly prohibited and will be legally >> pursued. If you received this in error, please contact the sender and >> destroy the documentation including deletion of the same from any computer. >> Thank you. >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- > > --- > You received this message because you are subscribed to a topic in the > Google Groups "OTRS" group. > To unsubscribe from this topic, visit > https://groups.google.com/d/topic/otrs_archive/iub6BEOcRXc/unsubscribe. > To unsubscribe from this group and all of its topics, send an email to > otrs_archive+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/groups/opt_out. > > -- *Lynx International Srl* *Stefano Finetti* *Customer Service Manager* *http://www.lynx-international.com* *Axed Group* Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina Skype: *ssfinetti* Mobile: +39 348.38.58.165 * * -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.
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