Dear. One question, as I can desvilcular or remove the links between configuration items in the CMDB? Thanks for your help Manuel Fernández
> From: otrs-requ...@otrs.org > Subject: otrs Digest, Vol 60, Issue 20 > To: otrs@otrs.org > Date: Thu, 26 Sep 2013 14:32:09 +0000 > > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: Error when replying to a ticket email (Alvaro Cordero) > 2. Re: Error when replying to a ticket email (Finetti, Stefano) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 26 Sep 2013 08:09:14 -0600 > From: Alvaro Cordero <alv...@gridshield.net> > Subject: Re: [otrs] Error when replying to a ticket email > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <cakzf-zmoj39tnwyj7gp-j2a3kvx3xwovhthjbb+rja20bbh...@mail.gmail.com> > Content-Type: text/plain; charset="iso-8859-1" > > Hello Stefano, > > Depending on the version you are coming from, it migth be needed for you to > reload the java script functions, so all the js gets correctly updated. > > I happened to me during a migration from 2.4 up to 3.2 some in the middle > it started to show errors when loading different pages. > > You have to look into FrontEnd::Agent::ModuleRegistration and try to set > all aspects to default and then set them back as you have them, it will > make the js to be availble. > > Thats a shot, but it migth do it, also check some of the recomendations > from the upgrade file, it has some tricky things you migth have passed out. > > Regards > > > 2013/9/20 Finetti, Stefano <sfine...@lynx-international.com> > > > Hello, > > > > After update to 3.2.10, I've noticed that if I try to reply to a customer > > ticket using the "reply" function into the ticket screen, I get this error: > > > > > > Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 > > 10:49:14 2013 Message: Need ArticleType or ArticleTypeID! RemoteAddress: > > XXX.XXX.XXX.XXX RequestURI: /otrs/index.pl Traceback (22620): Module: > > Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.10) Line: 2022 > > Module: Kernel::Modules::AgentTicketCompose::Run (OTRS 3.2.10) Line: 765 > > Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.10) Line: 863 > > Module: > > /var/www/support.xxxxxxxxxxxxx.com/web/otrs/bin/cgi-bin/index.pl(unknown > > version) Line: 41 > > > > > > (I've masked some irrelevant but rather private information) > > > > Any hint? > > It seems like the ArticleType is not set, but in the database, the table > > is just as it has to be: > > > > email-externalemail-internal email-notification-extemail-notification-int > > fax note-externalnote-internal note-reportphonesms webrequest > > > > > > > > -- > > *Lynx International Srl* > > *Stefano Finetti* > > *Customer Service Manager* > > *http://www.lynx-international.com* > > > > *Axed Group* > > Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina > > Skype: *ssfinetti* > > Mobile: +39 348.38.58.165 > > * > > * > > > > This e-mail and any files transmitted contain documentation which is > > highly confidential and intended solely for the use of the individual or > > entity to whom they are addressed. All written data and other information > > in the documentation is and shall remain the property of the disclosing > > party. If you are not the intended recipient you are hereby formally > > notified that any disclosure, dissemination, forwarding, storing, copying > > or use of any of the information is strictly prohibited and will be legally > > pursued. If you received this in error, please contact the sender and > > destroy the documentation including deletion of the same from any computer. > > Thank you. > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20130926/a9e80eef/attachment-0001.html> > > ------------------------------ > > Message: 2 > Date: Thu, 26 Sep 2013 16:29:11 +0200 > From: "Finetti, Stefano" <sfine...@lynx-international.com> > Subject: Re: [otrs] Error when replying to a ticket email > To: otrs_arch...@googlegroups.com > Cc: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: > <CADp4ddR0S=ar7mkfw4xmk+7eycmpax_tk54tsqmmgnbqhh0...@mail.gmail.com> > Content-Type: text/plain; charset="us-ascii" > > Hello, and thanks for your reply...I upgraded from 3.2.6 to 3.2.9, so not a > big jump. > The problem seems that when selecting the reply function, the ArticleTypeID > is not passed to the query string, thus throwing that exception. > > I'll investigate in module registration anyway, thanks for the suggestion! > > > 2013/9/26 Alvaro Cordero <alv...@gridshield.net> > > > Hello Stefano, > > > > Depending on the version you are coming from, it migth be needed for you > > to reload the java script functions, so all the js gets correctly updated. > > > > I happened to me during a migration from 2.4 up to 3.2 some in the middle > > it started to show errors when loading different pages. > > > > You have to look into FrontEnd::Agent::ModuleRegistration and try to set > > all aspects to default and then set them back as you have them, it will > > make the js to be availble. > > > > Thats a shot, but it migth do it, also check some of the recomendations > > from the upgrade file, it has some tricky things you migth have passed out. > > > > Regards > > > > > > 2013/9/20 Finetti, Stefano <sfine...@lynx-international.com> > > > >> Hello, > >> > >> After update to 3.2.10, I've noticed that if I try to reply to a customer > >> ticket using the "reply" function into the ticket screen, I get this error: > >> > >> > >> Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 > >> 10:49:14 2013 Message: Need ArticleType or ArticleTypeID! RemoteAddress: > >> XXX.XXX.XXX.XXX RequestURI: /otrs/index.pl Traceback (22620): Module: > >> Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.10) Line: 2022 > >> Module: Kernel::Modules::AgentTicketCompose::Run (OTRS 3.2.10) Line: 765 > >> Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.10) Line: 863 > >> Module: > >> /var/www/support.xxxxxxxxxxxxx.com/web/otrs/bin/cgi-bin/index.pl(unknown > >> version) Line: 41 > >> > >> > >> (I've masked some irrelevant but rather private information) > >> > >> Any hint? > >> It seems like the ArticleType is not set, but in the database, the table > >> is just as it has to be: > >> > >> email-externalemail-internal email-notification-extemail-notification-int > >> fax note-externalnote-internal note-reportphonesms webrequest > >> > >> > >> > >> -- > >> *Lynx International Srl* > >> *Stefano Finetti* > >> *Customer Service Manager* > >> *http://www.lynx-international.com* > >> > >> *Axed Group* > >> Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina > >> Skype: *ssfinetti* > >> Mobile: +39 348.38.58.165 > >> * > >> * > >> > >> This e-mail and any files transmitted contain documentation which is > >> highly confidential and intended solely for the use of the individual or > >> entity to whom they are addressed. All written data and other information > >> in the documentation is and shall remain the property of the disclosing > >> party. If you are not the intended recipient you are hereby formally > >> notified that any disclosure, dissemination, forwarding, storing, copying > >> or use of any of the information is strictly prohibited and will be legally > >> pursued. If you received this in error, please contact the sender and > >> destroy the documentation including deletion of the same from any computer. > >> Thank you. > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > > > > > > > -- > > ___________________________ > > Alvaro Cordero Retana > > Consultor de Tecnologias > > Gridshield Monitoreo de Redes e > > Infraestructura. > > 2258-5757 ext 123 > > alv...@gridshield.net > > www.gridshield.net > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- > > > > --- > > You received this message because you are subscribed to a topic in the > > Google Groups "OTRS" group. > > To unsubscribe from this topic, visit > > https://groups.google.com/d/topic/otrs_archive/iub6BEOcRXc/unsubscribe. > > To unsubscribe from this group and all of its topics, send an email to > > otrs_archive+unsubscr...@googlegroups.com. > > For more options, visit https://groups.google.com/groups/opt_out. > > > > > > > -- > *Lynx International Srl* > *Stefano Finetti* > *Customer Service Manager* > *http://www.lynx-international.com* > > *Axed Group* > Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina > Skype: *ssfinetti* > Mobile: +39 348.38.58.165 > * > * > > -- > This e-mail and any files transmitted contain documentation which is highly > confidential and intended solely for the use of the individual or entity to > whom they are addressed. All written data and other information in the > documentation is and shall remain the property of the disclosing party. If > you are not the intended recipient you are hereby formally notified that > any disclosure, dissemination, forwarding, storing, copying or use of any > of the information is strictly prohibited and will be legally pursued. If > you received this in error, please contact the sender and destroy the > documentation including deletion of the same from any computer. Thank you. > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20130926/9854a4be/attachment.html> > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 60, Issue 20 > ************************************
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