Hi, Is there a way to check if otrs ticketing dashboard is being used by Agents at a specific moment of time period for example around 11:00 pm in the night?
I am using select count(*) from ticket in mysql database to see for any new tickets or web server access logs /var/log/httpd/access_log Please suggest any better method to check if OTRS ticketing system or dashboard is being is used. Regards, Kaushal
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