change the ticket number generator. Edit Config Settings in Ticket -> Core::Ticket
Ticket::NumberGenerator Note that email responses to open tickets may (?) create new tickets if the number generator changes (and therefore the ticket number parser.) On Thu, Oct 24, 2013 at 8:30 AM, Jean BROW <everyday...@gmail.com> wrote: > Hi, > > How can we the short down the numbers in the ticket number? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
