Hi Frank, did you make sure that the otrs user is a member of the apache group, as explained in INSTALL.md?
Regards, mg Am 03.11.13 17:34, schrieb Frank Thommen: > Hi, > > since updating OTRS 3.1 to 3.2 (RPM installation on CentOS 5) I > regularly get permission error messages from the various cronjobs > (otrs.PostMasterMailbox.pl, otrs.DeleteCache.pl, otrs.LoaderCache.pl). > Examples: > > * > Message: Can't remove file > /opt/otrs/var/tmp/CacheFileStorable/CacheInternalLoader/a/5/a5a7a46de71ce8a7f3f0961aecf5c8ba: > Permission denied > > * > Message: Can't write > '/opt/otrs/var/tmp/CacheFileStorable/CacheInternalTicket/8/f/8fd2c543e3d23358aec0983fbda050cf': > Permission denied > > * > mkdir /opt/otrs/var/tmp/CacheFileStorable/DynamicFieldValue/b/8: > Permission denied at /opt/otrs/Kernel/System/Cache/FileStorable.pm line 81 > > > The directory in question is of course not always the same. Sometimes > the script finally succeeds or - in the case of > otrs.PostMasterMailbox.pl - I fetch the mail manually from the > administration panel. The failing otrs.PostMasterMailbox.pl creates > lots of nasty problems like multiple identical tickets or multiple empty > tickets etc. > > In fact the permissions of some directories seem to be wrong. Example: > > # ls -al /opt/otrs/var/tmp/CacheFileStorable/DynamicFieldValue > total 64 > drwxrwsr-x 16 otrs apache 4096 Sep 17 19:13 . > drwxrwsr-x 26 otrs apache 4096 Sep 16 10:48 .. > drwxrwsr-x 4 otrs apache 4096 Sep 16 12:30 0 > drwxrwsr-x 6 otrs apache 4096 Sep 17 14:40 1 > drwxr-sr-x 3 apache apache 4096 Sep 10 19:47 2 > drwxrwsr-x 4 otrs apache 4096 Sep 16 15:10 3 > drwxr-sr-x 3 apache apache 4096 Sep 17 19:13 4 > drwxr-sr-x 4 apache apache 4096 Sep 17 19:13 5 > drwxrwsr-x 4 otrs apache 4096 Sep 17 19:13 6 > drwxr-sr-x 3 apache apache 4096 Sep 9 18:53 8 > drwxrwsr-x 5 otrs apache 4096 Sep 17 14:50 9 > drwxrwsr-x 6 otrs apache 4096 Sep 17 19:13 a > drwxr-sr-x 4 apache apache 4096 Sep 17 19:13 b > drwxrwsr-x 4 otrs apache 4096 Sep 17 19:13 c > drwxrwsr-x 5 otrs apache 4096 Sep 17 14:50 d > drwxrwsr-x 5 otrs apache 4096 Sep 17 19:13 e > # ls -al /opt/otrs/var/tmp/CacheFileStorable/DynamicFieldValue/b > total 16 > drwxr-sr-x 4 apache apache 4096 Sep 17 19:13 . > drwxrwsr-x 16 otrs apache 4096 Sep 17 19:13 .. > drwxr-sr-x 2 apache apache 4096 Sep 10 19:03 0 > drwxr-sr-x 2 apache apache 4096 Sep 17 19:13 8 > # > > > The involved accounts are 'otrs' and 'apache': > > # id -a otrs > uid=500(otrs) gid=48(apache) groups=48(apache) > # id -a apache > uid=48(apache) gid=48(apache) groups=48(apache), [...and many others...] > # > > Running `/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs > --web-user=apache --otrs-group=apache --web-group=apache /opt/otrs` only > solved the problem temporarily (on existing directories). > > The problem seems to be, that directories created by 'apache' (via the > web frontend) are missing write permission for the group, while > directories created by 'otrs' (through cronjobs) have correct > permissions. Any idea how to solve this problem? It's extremely > annoying and I didn't have this with OTRS 3.1. > > Also I wonder, why this problem only appeared after the (rpm) update > from 3.1 to 3.2. > > System: CentOS 5, OTRS installed with rpm install, SELinux is disabled. > > > frank > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Happy Birthday OTRS ! - 10 Jahre innovatives und flexibles Service Management - Lassen Sie uns zusammen vorwärts gehen --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
