Sorry, I didn't read your post carefully enough. It is a member. Regards, mg
Am 04.11.13 09:50, schrieb Martin Gruner: > Hi Frank, > > did you make sure that the otrs user is a member of the apache group, as > explained in INSTALL.md? > > Regards, mg > > Am 03.11.13 17:34, schrieb Frank Thommen: >> Hi, >> >> since updating OTRS 3.1 to 3.2 (RPM installation on CentOS 5) I >> regularly get permission error messages from the various cronjobs >> (otrs.PostMasterMailbox.pl, otrs.DeleteCache.pl, otrs.LoaderCache.pl). >> Examples: >> >> * >> Message: Can't remove file >> /opt/otrs/var/tmp/CacheFileStorable/CacheInternalLoader/a/5/a5a7a46de71ce8a7f3f0961aecf5c8ba: >> Permission denied >> >> * >> Message: Can't write >> '/opt/otrs/var/tmp/CacheFileStorable/CacheInternalTicket/8/f/8fd2c543e3d23358aec0983fbda050cf': >> Permission denied >> >> * >> mkdir /opt/otrs/var/tmp/CacheFileStorable/DynamicFieldValue/b/8: >> Permission denied at /opt/otrs/Kernel/System/Cache/FileStorable.pm line 81 >> >> >> The directory in question is of course not always the same. Sometimes >> the script finally succeeds or - in the case of >> otrs.PostMasterMailbox.pl - I fetch the mail manually from the >> administration panel. The failing otrs.PostMasterMailbox.pl creates >> lots of nasty problems like multiple identical tickets or multiple empty >> tickets etc. >> >> In fact the permissions of some directories seem to be wrong. Example: >> >> # ls -al /opt/otrs/var/tmp/CacheFileStorable/DynamicFieldValue >> total 64 >> drwxrwsr-x 16 otrs apache 4096 Sep 17 19:13 . >> drwxrwsr-x 26 otrs apache 4096 Sep 16 10:48 .. >> drwxrwsr-x 4 otrs apache 4096 Sep 16 12:30 0 >> drwxrwsr-x 6 otrs apache 4096 Sep 17 14:40 1 >> drwxr-sr-x 3 apache apache 4096 Sep 10 19:47 2 >> drwxrwsr-x 4 otrs apache 4096 Sep 16 15:10 3 >> drwxr-sr-x 3 apache apache 4096 Sep 17 19:13 4 >> drwxr-sr-x 4 apache apache 4096 Sep 17 19:13 5 >> drwxrwsr-x 4 otrs apache 4096 Sep 17 19:13 6 >> drwxr-sr-x 3 apache apache 4096 Sep 9 18:53 8 >> drwxrwsr-x 5 otrs apache 4096 Sep 17 14:50 9 >> drwxrwsr-x 6 otrs apache 4096 Sep 17 19:13 a >> drwxr-sr-x 4 apache apache 4096 Sep 17 19:13 b >> drwxrwsr-x 4 otrs apache 4096 Sep 17 19:13 c >> drwxrwsr-x 5 otrs apache 4096 Sep 17 14:50 d >> drwxrwsr-x 5 otrs apache 4096 Sep 17 19:13 e >> # ls -al /opt/otrs/var/tmp/CacheFileStorable/DynamicFieldValue/b >> total 16 >> drwxr-sr-x 4 apache apache 4096 Sep 17 19:13 . >> drwxrwsr-x 16 otrs apache 4096 Sep 17 19:13 .. >> drwxr-sr-x 2 apache apache 4096 Sep 10 19:03 0 >> drwxr-sr-x 2 apache apache 4096 Sep 17 19:13 8 >> # >> >> >> The involved accounts are 'otrs' and 'apache': >> >> # id -a otrs >> uid=500(otrs) gid=48(apache) groups=48(apache) >> # id -a apache >> uid=48(apache) gid=48(apache) groups=48(apache), [...and many others...] >> # >> >> Running `/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs >> --web-user=apache --otrs-group=apache --web-group=apache /opt/otrs` only >> solved the problem temporarily (on existing directories). >> >> The problem seems to be, that directories created by 'apache' (via the >> web frontend) are missing write permission for the group, while >> directories created by 'otrs' (through cronjobs) have correct >> permissions. Any idea how to solve this problem? It's extremely >> annoying and I didn't have this with OTRS 3.1. >> >> Also I wonder, why this problem only appeared after the (rpm) update >> from 3.1 to 3.2. >> >> System: CentOS 5, OTRS installed with rpm install, SELinux is disabled. >> >> >> frank >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Happy Birthday OTRS ! - 10 Jahre innovatives und flexibles Service Management - Lassen Sie uns zusammen vorwärts gehen --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
