I am using the setup just like you explained above and I am still receiving
"Can't connect to imap.google.com" error messages.

>From the ADMIN>SUPPORT ASSESSMENT screen I have ALL Perl modules installed
and all boxes are green.

Also noticied that when I try to import the saved configuration file from
my former WORKING install it does not import it as none of the
configuration parameters change?

Jacob Tennant


On Tue, Dec 3, 2013 at 5:50 AM, Michiel Beijen <[email protected]>wrote:

> If you select IMAPS it should work with Gmail. Please note to use the
> server name 'imap.gmail.com'.
> Using IMAPS, OTRS will automatically connect to port 995, which is the
> default.
> The appliance is supposed to ship with all SSL modules needed.
> --
> Mike
>
> On Tue, Dec 3, 2013 at 8:31 AM, Sander Goudswaard
> <[email protected]> wrote:
> > Check if you have installed the required Perl modules for SSL
> connections:
> >
> >
> http://doc.otrs.org/3.3/en/html/manual-installation-of-otrs.html#installation-of-perl-modules
> >
> >
> >
> > Without the necessary modules, it will not possible to open SSL
> connections,
> > i.e. only plain IMAP/POP.
> >
> >
> >
> > Regards
> >
> > Sander
> >
> >
> >
> >
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-- 

Jacob W. Tennant

IT Development Specialist

Pierpont Community & Technical College

Office: 304-333-3641

[email protected]
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