If the users have the same username and are not logging in with full SPN/ or DOMAIN\username or username@domain, this shouldn't be a problem -- changing authentication source won't disrupt their tickets
if there will be a translation of usernames, this will be tricky. It's possible to mass update via generic agent ... one at a time, or you can use a spreadsheet to create SQL query to update and replace within the ticket On Tue, Dec 3, 2013 at 8:05 AM, Karl Browning < karl.brown...@heartland-ins.com> wrote: > I have active directory integration running prefect on the current > domain, and this is how users currently log in. We are in the process of > moving to a new domain, however, and I need to be able to keep the users > running with the tickets they currently have. Has anyone done this before? > Tips, pointers, how-to’s available? > > > > Thank you. > > > > -- > > *Karl Browning* > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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