The user names should stay the same. So changing the LDAP authmodule settings in Config.pm should take care of it then?
-- Karl Browning German Mutual Insurance Network Administrator From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, December 03, 2013 9:24 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Changing domain of users If the users have the same username and are not logging in with full SPN/ or DOMAIN\username or username@domain, this shouldn't be a problem -- changing authentication source won't disrupt their tickets if there will be a translation of usernames, this will be tricky. It's possible to mass update via generic agent ... one at a time, or you can use a spreadsheet to create SQL query to update and replace within the ticket On Tue, Dec 3, 2013 at 8:05 AM, Karl Browning <karl.brown...@heartland-ins.com<mailto:karl.brown...@heartland-ins.com>> wrote: I have active directory integration running prefect on the current domain, and this is how users currently log in. We are in the process of moving to a new domain, however, and I need to be able to keep the users running with the tickets they currently have. Has anyone done this before? Tips, pointers, how-to's available? Thank you. -- Karl Browning --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- This message has been scanned for viruses and dangerous content by MailScanner<http://www.mailscanner.info/>, and is believed to be clean.
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