Look at CustomerUser Map # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
var: As OTRS would use (for instance, for notifications/variables) frontend: "Label" storage: field/column name in the backend. On Sat, Jan 4, 2014 at 10:41 AM, Ralf Mueller <proli...@consultant.com>wrote: > Hello, > > > > I have read the documentation about using an external backend for customer > data (http://doc.otrs.org/3.2/en/html/external-backends.html#customer-data > ). > > > > My question now is, how can I map fields, that have different names? > > > > If for example the data field in OTRS is named email, but the > corresponding value is stored in a field called emailaddress in our > customer database, how can I map the two fields? > > > > Although I read the documentation more than once, it could find a solution > for this. > > > > Thanks for any hints, > > > > Ralf > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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