I don't know if the owner is notified by OTRS by default. Worst case, you can configure an Event Based Notification for your scenario.
On Tue, Dec 17, 2013 at 9:18 PM, Jill Goldstein < jill.goldst...@spfsolutions.biz> wrote: > Ok, I’m just about ready to have OTRS live. > > > > The last thing I’m working on is notifying an Agent that a ticket has been > placed in their ownership. > > > > I see there is a notification for Agent:OwnerUpdate. > > > > How is that triggered so that an email notification is sent to the Agent > that has received that ticket? > > > > I have read the manual, and I’m guessing it should be working but it’s > not. I’m missing something simple. If you need screenshots, please let me > know. > > > > > > Jill Goldstein > > Customer Support > > http://spfsolutions.biz > > Phone: 303-731-5634 > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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