If you set in your agent preferences: Ticket follow up notification
Send me a notification if a customer sends a follow up and I'm the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues. = YES System send you notification after somebody or you set you as an owner or responsible. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bogdan Iosif Sent: Tuesday, January 7, 2014 3:09 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Agent Notifications I don't know if the owner is notified by OTRS by default. Worst case, you can configure an Event Based Notification for your scenario. On Tue, Dec 17, 2013 at 9:18 PM, Jill Goldstein <jill.goldst...@spfsolutions.biz <mailto:jill.goldst...@spfsolutions.biz> > wrote: Ok, I’m just about ready to have OTRS live. The last thing I’m working on is notifying an Agent that a ticket has been placed in their ownership. I see there is a notification for Agent:OwnerUpdate. How is that triggered so that an email notification is sent to the Agent that has received that ticket? I have read the manual, and I’m guessing it should be working but it’s not. I’m missing something simple. If you need screenshots, please let me know. Jill Goldstein Customer Support http://spfsolutions.biz <http://spfsolutions.biz/> Phone: 303-731-5634 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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