Hi Alvaro, Please see my previous post on the same subject - I apologize if I am not posting correctly; I hope they are attached.
I did it using the Generic Agent, but a new ticket is created for every time it changes the ticket owner from Admin OTRS to Marlene. It is From/Subject - OTRS Notification Master - Ticket owner assigned to you by Admin OTRS. But her notifications are turned off, and so are mine. I don’t understand how to make it stop. Please help! Thank you! Leah --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
