Hi Gerald. Thanks for your tips.
I was checking the crontab file of the otrs user and I realized something wrong. There are PostmasterMailbox.pl jobs running twice. I don't know why, even removing one of them, the two jobs shows up again when I type the command to restart otrs cron jobs (otrs/bin/Cron.sh restart otrs). See below: [root@myserver otrs]# crontab -l -u otrs | grep PostMaster */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null Is it a problem ? Regards, Willian Silva. 2014-02-17 17:06 GMT-03:00 Gerald Young <[email protected]>: > I'm not a fan of the other suggestions to manipulate crontab directly > because (in Linux): > > otrs/bin/Cron.sh restart otrs > > will concat all entries [that don't have .dist] on otrs/var/cron to the > otrs user's cron (to run in the otrs context, obeying otrs' HOME path). > > to verify otrs' cron: > sudo crontab -l -u otrs | more > > But you have a known error > message<https://www.google.com/search?q=site:forums.otterhub.org+Can%27t+create+PID+PostMasterMailbox%2C+because+it%27s+already+running> > . > > http://forums.otterhub.org/viewtopic.php?f=62&t=17287 is one of the > threads that address this. > > The error message is a symptom (Can't create a new process because the > other process is still running). It is what it says. > > More to the point, the PostmasterMailbox.pl *is* running too often. This > is likely either because it's running as root AND otrs or because a single > instance is hung. > > check /var/spool/cron/crontabs/* for multiple instances of > PostmasterMailbox.pl (but use crontab -e -u username to edit these!) > > also, check /etc/crontab and /etc/cron* for possible manual entries and > remove them, especially if you've followed other people's instructions. > > Check ps auxwww | grep PostmasterMailbox for running processes. > > Attempt to manually run the otrs/bin/otrs.PostmasterMailbox.pl under the > otrs context > > > On Mon, Feb 17, 2014 at 2:45 PM, Willian Silva <[email protected]>wrote: > >> Yes, Gerald Young. Manual fetch is working properly from the GUI. >> >> >> >> >> 2014-02-17 15:26 GMT-03:00 Gerald Young <[email protected]>: >> >> Does manual fetch work? >>> Are there errors in System Log? >>> Windows or Linux? >>> >>> >>> >>> >>> On Mon, Feb 17, 2014 at 1:23 PM, Willian Silva <[email protected]>wrote: >>> >>>> Hi folks, >>>> >>>> I've been facing off with an issue and I'll appreciate any help to >>>> solve it. >>>> >>>> In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running >>>> every 10 minutes by the otrs user cron jobs. But the tickets aren >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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