To be more explicit about it: Cron.sh stop otrs empties otrs crontab Cron.sh start otrs concats otrs/var/cron into otrs crontab
grep PostMasterMailbox otrs/var/cron If you see it more than once, it's too many times. comment (#) extraneous ones out. If you see it only once, run Cron.sh restart otrs On Tue, Feb 18, 2014 at 9:05 AM, Gerald Young <[email protected]> wrote: > yes. It means it's picking this up twice. Which has been previously noted > as wrong. > > Most likely issue is related to the thing I already said: > > Cron.sh concatenates all files (apparently, really, all files) in > otrs/var/cron. > > > > On Tue, Feb 18, 2014 at 6:55 AM, Willian Silva <[email protected]>wrote: > >> Hi Gerald. >> >> Thanks for your tips. >> >> I was checking the crontab file of the otrs user and I realized something >> wrong. There are PostmasterMailbox.pl jobs running twice. I don't know >> why, even removing one of them, the two jobs shows up again when I type the >> command to restart otrs cron jobs (otrs/bin/Cron.sh restart otrs). See >> below: >> >> [root@myserver otrs]# crontab -l -u otrs | grep PostMaster >> */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null >> */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null >> >> Is it a problem ? >> >> Regards, >> >> Willian Silva. >> >> >> >> >> 2014-02-17 17:06 GMT-03:00 Gerald Young <[email protected]>: >> >> I'm not a fan of the other suggestions to manipulate crontab directly >>> because (in Linux): >>> >>> otrs/bin/Cron.sh restart otrs >>> >>> will concat all entries [that don't have .dist] on otrs/var/cron to the >>> otrs user's cron (to run in the otrs context, obeying otrs' HOME path). >>> >>> to verify otrs' cron: >>> sudo crontab -l -u otrs | more >>> >>> But you have a known error >>> message<https://www.google.com/search?q=site:forums.otterhub.org+Can%27t+create+PID+PostMasterMailbox%2C+because+it%27s+already+running> >>> . >>> >>> http://forums.otterhub.org/viewtopic.php?f=62&t=17287 is one of the >>> threads that address this. >>> >>> The error message is a symptom (Can't create a new process because the >>> other process is still running). It is what it says. >>> >>> More to the point, the PostmasterMailbox.pl *is* running too often. This >>> is likely either because it's running as root AND otrs or because a single >>> instance is hung. >>> >>> check /var/spool/cron/crontabs/* for multiple instances of >>> PostmasterMailbox.pl (but use crontab -e -u username to edit these!) >>> >>> also, check /etc/crontab and /etc/cron* for possible manual entries and >>> remove them, especially if you've followed other people's instructions. >>> >>> Check ps auxwww | grep PostmasterMailbox for running processes. >>> >>> Attempt to manually run the otrs/bin/otrs.PostmasterMailbox.pl under >>> the otrs context >>> >>> >>> On Mon, Feb 17, 2014 at 2:45 PM, Willian Silva <[email protected]>wrote: >>> >>>> Yes, Gerald Young. Manual fetch is working properly from the GUI. >>>> >>>> >>>> >>>> >>>> 2014-02-17 15:26 GMT-03:00 Gerald Young <[email protected]>: >>>> >>>> Does manual fetch work? >>>>> Are there errors in System Log? >>>>> Windows or Linux? >>>>> >>>>> >>>>> >>>>> >>>>> On Mon, Feb 17, 2014 at 1:23 PM, Willian Silva <[email protected]>wrote: >>>>> >>>>>> Hi folks, >>>>>> >>>>>> I've been facing off with an issue and I'll appreciate any help to >>>>>> solve it. >>>>>> >>>>>> In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running >>>>>> every 10 minutes by the otrs user cron jobs. But the tickets aren >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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