I actually lived it for several years. Maybe the tool we used back then simplified the whole thing. :) And yes, I *do* need this feature, I’m just a bit lost on how to do it.
On 14 April 2014 20:03, Florian Edlhuber <[email protected]> wrote: > Hi, > > 14.04.2014 18:57 - Gergely Polonkai schrieb: > > that's exactly what I followed. My first impression is that with such a > setup, > > changes cannot be created/executed in a sane way. I'm a developer > myself, s > > o conditions and actions are not foreign for me, but if I have to define > this huge > > number of conditions for each change I have to manage, that's a bit of an > > overkill (even with using templates). > > Yes. It is a lot of work to do. > > > However, it is likely that I didn't understand the whole change thing in > ITSM :-) > > Isn't it a bit over-complicated? > > It is a professional IT Service Management solution. For IT professionals > who live > ITSM (with a Service Catalogue, SLAs, and a good working CMDB, or want to > establish > ITIL Ideas/practices) the OTRS Modules are not over complicated. It is > more likely, that you > (as the most users) normally do not need this functionality because they > don't live it. > > For me some modules should have some more (as you would say 'complicated) > functions ;) > > > Change Management module on the other hand, is for technical Changes. It > is not easy to use. > But I think change management in summary is not easy. No matter which tool > you are using. > The tool is at the end 10% of your change management. > > > ;) > > Florian > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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