> how many tickets per agent, per queue SELECT u.login user, sum(case when q.id = 2 then 1 else 0 end) as Raw, sum(case when q.id = 3 then 1 else 0 end) as Junk, sum(case when q.id = 4 then 1 else 0 end) as Misc FROM `ticket` t left join users u on u.id = t.user_id left join queue q on q.id = t.queue_id group by u.id
This will be a bit tedious to assemble, because it relies on specifying your individual list of queues: This can help you generate: SELECT<http://192.168.1.90/pmyadmin/url.php?url=http%3A%2F%2Fdev.mysql.com%2Fdoc%2Frefman%2F5.5%2Fen%2Fselect.html&server=0&token=fca7ecd142b9d15a91e6e67088f6434b> CONCAT("SUM(CASE WHEN q.id=", id, " then 1 else 0 end) AS ", q.name, ", ") Query FROM `queue` q WHERE 1 Just remember the last entry before "FROM" must not have a comma. On Tue, Apr 15, 2014 at 6:40 PM, André Cavalcante <[email protected]>wrote: > Hi there, > > Once I don't have a graphic dashboard plugin, I'd like to build some > queries on otrs db (mysql) to show the results in Pentaho. > > Problem: I don't know in which table data are. > > Desired result: A graphic dahsboard that shows: > - how many tickets are in each queue > - how many tickets are locked and unlocked in each queue > - how many tickets have escalated per queue > - how many tickets per agent, per queue > - survey results > and other that my imagination can think about. > > Does anyone know where I can get these information? > > Thanks > > > > -- > > *André Luiz C. e Cavalcante, PMP, PRINCE2* > ITS Manager > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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