I suppose you might want to count states per queue, right? sum(case when q.id = 2 and t.state_id=1 then 1 else 0 end) as RawNew sum(case when q.id = 2 and t.state_id=4 then 1 else 0 end) as RawOpen
You can do something similar with ticket_state_type instead for types instead of explicit states. You may also throw in locked/unlocked with t.ticket-lock_id (Raw Locked, Raw Unlocked) Certainly, the possibilities abound at this point, but I think you get the idea. On Thu, Apr 17, 2014 at 8:58 AM, Gerald Young <[email protected]> wrote: > > how many tickets per agent, per queue > > SELECT u.login user, sum(case when q.id = 2 then 1 else 0 end) as Raw, > sum(case when q.id = 3 then 1 else 0 end) as Junk, sum(case when q.id = 4 > then 1 else 0 end) as Misc FROM `ticket` t left join users u on u.id = > t.user_id left join queue q on q.id = t.queue_id group by u.id > > This will be a bit tedious to assemble, because it relies on specifying > your individual list of queues: > > This can help you generate: > SELECT<http://192.168.1.90/pmyadmin/url.php?url=http%3A%2F%2Fdev.mysql.com%2Fdoc%2Frefman%2F5.5%2Fen%2Fselect.html&server=0&token=fca7ecd142b9d15a91e6e67088f6434b> > CONCAT("SUM(CASE WHEN q.id=", id, " then 1 else 0 end) AS ", q.name, ", " > ) Query FROM `queue` q WHERE 1 > > Just remember the last entry before "FROM" must not have a comma. > > > On Tue, Apr 15, 2014 at 6:40 PM, André Cavalcante > <[email protected]>wrote: > >> Hi there, >> >> Once I don't have a graphic dashboard plugin, I'd like to build some >> queries on otrs db (mysql) to show the results in Pentaho. >> >> Problem: I don't know in which table data are. >> >> Desired result: A graphic dahsboard that shows: >> - how many tickets are in each queue >> - how many tickets are locked and unlocked in each queue >> - how many tickets have escalated per queue >> - how many tickets per agent, per queue >> - survey results >> and other that my imagination can think about. >> >> Does anyone know where I can get these information? >> >> Thanks >> >> >> >> -- >> >> *André Luiz C. e Cavalcante, PMP, PRINCE2* >> ITS Manager >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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