yes and no. Yes IF each mailbox is fetched independently AND each independent mailbox is set to always go to a certain queue.
But no, in all other cases. On Fri, Apr 25, 2014 at 11:42 AM, Leah Kelly <[email protected]> wrote: > > A client emailed me specifically and not her Account Manager - when I > didn’t respond, she then emailed me again, along with three other people > within the company (and whose emails go directly into OTRS). The second > email only when into my queue and attached to the original email. It didn’t > go into the three other queues. > > Can we make OTRS create a new ticket for each queue emailed? > > Thanks, > Leah > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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