I have finally received 5 messages in my otrs system. My HOST/USERNAME can now fetch without an error when click fetch mail, but other messages sent were not received.
On Wed, Apr 30, 2014 at 3:28 PM, Gerald Young <[email protected]> wrote: > > If I am indeed set up this way (each mailbox is fetched independently > AND each independent mailbox is set to always go to a certain queue), > why didn’t the ticket get created in all of the queues to which it was > sent? > > Good question. > 1) Did all mailboxes receive a copy? > 2) Are there any indications in OTRS that the message was discarded or > copied multiple times to one ticket? > > Otherwise, probably OTRS is preventing duplicates based upon message ID > and if so, not much to do about it. Making three tickets isn't generally an > optimal solution because three different people working on the same ticket > is considered redundant labor. Normally, a ticket that comes in to the main > Queue would notify everyone who had that Notifications Yes and the Queue > highlighted in the user's My Queues. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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