Hi John. > Am 11.12.2015 um 14:31 schrieb John Koch <[email protected]>: > > Hi, > > How can I avoid send auto reply (new ticket created) for specific domains? > For example when someone sending us email from [email protected] > <mailto:[email protected]> we do not want to send the usual "new ticket > confirmation" auto reply.
You could try to set X-OTRS-Loop to true for such mails. Didn’t try it myself though ... Regards — Jan Dreyer
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