Hi Rose,
Please check whether you have any duplicate notification settings in:
Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications
Best Regards,
Sujeeva Tissaarachchi
From: Rose Dowson <[email protected]>
To: User questions and discussions about OTRS. <[email protected]>
Sent: Friday, 29 April 2016, 21:35
Subject: Re: [otrs] OTRS Duplicate Notification event
Hi,
I have OTRS 3.0.7 and I have tree notifications event which are :
TicketOwnerUpdate, TicketStateUpdate, TicketQueueUpdate. When any of my agents
has a new ticket he receive 5 notifications mails that contain New owner the
agent name.
So I didn't know what is the problem. Please could you help me.
Best Regards,
2016-04-29 16:56 GMT+01:00 <[email protected]>:
Rose;
Could you provide additional detail about your situation? What version of OTRS
are you running? Do you have any custom events configured? Does only one
agent get multiple notifications, or do all your agents get multiple
notifications? How are you changing the owner of the ticket?
Have you looked at the ticket history? My ticket history shows all the
notifications that are sent.
Dominic L. Hilsbos, MBA, CSDA
Director – Information Technology
Perform Air International Inc.
From: [email protected] [mailto:[email protected]] On Behalf Of Rose
Dowson
Sent: Friday, April 29, 2016 7:43 AM
To: User questions and discussions about OTRS.
Subject: [otrs] OTRS Duplicate Notification event
Hi,
I have a problem with OTRS notification my agent has duplicate notification
when he is the new Owner of this ticket.
So what is the problem ? Do you have any ideas ?
Best Regards,
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