On 5/10/2016 11:39 AM, dhils...@performair.com wrote:
All;
I'm running OTRS 5, and I'm hoping that you can help me with a minor annoyance.
Is it possible / how would I go about removing the Queue selection from the
Customer website, and always have new web tickets go into a pre-determined
queue?
Thank you,
Dominic Hilsbos
Director - Information Technology
Perform Air International Inc.
This can be done via ACL. I'm not sure how to do it in the web
interface, as I did mine through configuration file.
To limit the selection to "SUPPORT" and "Billing" queues in customer
interface, I applied this ACL in Kernel/Config.pm:
$Self->{TicketAcl}->{'ACL-Customer-Queues'} = {
Properties => {Frontend => {Action => ['CustomerTicketMessage'] }},
Possible => { Ticket => { Queue => ['SUPPORT','Billing'] } }};
}
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