Hello you just disable the queue option from the form in sysconfig (CustomerTicketMessage###Queue) and also set the default queue to whichever queue you want.
Regards 2016-05-10 10:39 GMT-06:00 <dhils...@performair.com>: > All; > > I'm running OTRS 5, and I'm hoping that you can help me with a minor > annoyance. > > Is it possible / how would I go about removing the Queue selection from > the Customer website, and always have new web tickets go into a > pre-determined queue? > > Thank you, > > Dominic Hilsbos > Director - Information Technology > Perform Air International Inc. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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