What version of AIM are you using?  AOL recently dropped support for AIM 7.5.  
See https://help.aol.com/articles/download-latest-aim-version.

--Vincent

From: Outages [mailto:[email protected]] On Behalf Of Steve Meuse via 
Outages
Sent: Tuesday, April 25, 2017 11:23 AM
To: Matthew Huff <[email protected]>
Cc: [email protected]
Subject: [SENDER UNVERIFIED]Re: [outages] AOL instance message login issue

(I assume you were meaning to say Instant Messenger)

They announced a while back that they were dropping support for external IM 
clients at the end of April. Are you using the AOL branded client, or third 
party?

https://arstechnica.com/business/2017/02/aol-will-cut-off-third-party-app-access-to-aim/


-Steve

On Tue, Apr 25, 2017 at 11:17 AM, Matthew Huff via Outages 
<[email protected]<mailto:[email protected]>> wrote:
This morning, we had a number of people kicked out and since haven't been able 
to log back in. I've verified the issue exists when routing through both of our 
upstream ISPs (lightstream & Lightpath). Anyone know anything about what's 
going on?

----
Matthew Huff             | 1 Manhattanville Rd
Director of Operations   | Purchase, NY 10577
OTA Management LLC       | Phone: 914-460-4039<tel:914-460-4039>
aim: matthewbhuff        | Fax:   914-694-5669<tel:914-694-5669>

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--

-Steve



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