Both Lumen and Equinix have confirmed to us there was a fiber cut and they have field teams working on resolution (it's probably the same team, Equinix says "our fiber provider"). As far as WOW services, I wouldn't be surprised if they have manually changed to different routing. Or it's unrelated. Bruce Wainer
On Tue, Nov 15, 2022 at 1:10 PM Hunter Fuller <[email protected]> wrote: > We just had one of our DOCSIS sites with them come back up > > On Tue, Nov 15, 2022 at 12:07 John Tracy via Outages <[email protected]> > wrote: > >> As a matter of fact, I do see most data routed through Chicago from here >> over our WOW connection. >> >> On Tue, Nov 15, 2022 at 12:03 PM Bruce Wainer via Outages < >> [email protected]> wrote: >> >>> Our wavelength fiber connection (Lumen) from Equinix CH3 to Lebanon, >>> Ohio failed from its working path to its protect (backup) path at 10:10AM. >>> We were also informed by Equinix that they have a major outage for Metro >>> Connect services at Equinix CH3 starting at the same time. We have no >>> further details from Lumen nor Equinix at this time. Next update from >>> Equinix should be soon. >>> >>> I know that Chicago isn't close to Alabama, but if WOW is hosting >>> services there, or routing a lot of traffic through there, it may be >>> related (possibly other Chicago datacenters, not just Equinix CH3). And if >>> not, the above is probably useful for this mailing list anyway. >>> >>> Bruce Wainer >>> >>> >>> On Tue, Nov 15, 2022 at 12:57 PM Josh Luthman via Outages < >>> [email protected]> wrote: >>> >>>> Thanks for the reminder, I forgot they go down on patch Tuesdays. No >>>> need to screen 1000 calls that we can't fix their game servers. >>>> >>>> On Tue, Nov 15, 2022, 12:52 PM Brooks Bridges via Outages < >>>> [email protected]> wrote: >>>> >>>>> Unless something has changed since I played several years ago, Tuesday >>>>> mornings are patch / reset days for WoW (world of warcraft) and they're >>>>> always down for a few hours. >>>>> >>>>> On 11/15/2022 9:47 AM, Begarowicz, Shawn via Outages wrote: >>>>> >>>>> But holy cow they are down as well.. So WIDE OPEN WEST Cable and >>>>> World of War Craft. Ummmm >>>>> >>>>> >>>>> >>>>> Thank You, >>>>> Shawn Begarowicz (Technology/Service Manager) >>>>> Complete Interactive Technologies >>>>> 44265 Groesbeck Highway >>>>> <https://www.google.com/maps/search/44265+Groesbeck+Highway+%0D%0A++++++++++++Clinton+Township,+MI+48036?entry=gmail&source=g> >>>>> Clinton Township, MI 48036 >>>>> <https://www.google.com/maps/search/44265+Groesbeck+Highway+%0D%0A++++++++++++Clinton+Township,+MI+48036?entry=gmail&source=g> >>>>> 586-439-2000 Ext. 120 | 586-439-2001 Fax >>>>> 586-913-2420 Direct Tel | 586-203-4940 Direct Fax >>>>> 586-883-4037 Cell >>>>> [email protected] >>>>> www.cit-4u.com >>>>> For Technical Support: >>>>> [email protected] >>>>> Website: >>>>> www.cit-4u.com >>>>> >>>>> Celebrating 30 Years of your VISION our SOLUTION >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> The information contained in this message is confidential and, if >>>>> addressed to a client or certain counsel, is subject to the >>>>> attorney-client >>>>> or work-product privilege, and is intended only for the use of the >>>>> individual or entity named above. If the reader of this message is not the >>>>> intended recipient, you are hereby notified that any dissemination, >>>>> distribution or copying of this communication is strictly prohibited. If >>>>> you have received this communication in error, please reply or notify us >>>>> immediately by email or telephone, and destroy or erase the message. >>>>> >>>>> >>>>> >>>>> Please think twice before printing out this email! >>>>> >>>>> >>>>> >>>>> *From:* Outages <[email protected]> >>>>> <[email protected]> *On Behalf Of *Rich Greenwood via >>>>> Outages >>>>> *Sent:* Tuesday, November 15, 2022 12:43 PM >>>>> *To:* [email protected] >>>>> *Subject:* Re: [outages] [EXTERNAL] WOW in Alabama >>>>> >>>>> >>>>> >>>>> All of the servers show a status of offline on their status page: >>>>> >>>>> https://worldofwarcraft.com/en-us/game/status/us >>>>> >>>>> >>>>> >>>>> On Tue, Nov 15, 2022 at 9:35 AM Begarowicz, Shawn via Outages < >>>>> [email protected]> wrote: >>>>> >>>>> The entire state of Michigan is also down.. we have about 100 >>>>> customers affected.. the WOW support phone numbers are not reachable >>>>> either.. >>>>> >>>>> >>>>> >>>>> Thank You, >>>>> Shawn Begarowicz (Technology/Service Manager) >>>>> Complete Interactive Technologies >>>>> 44265 Groesbeck Highway >>>>> <https://www.google.com/maps/search/44265+Groesbeck+Highway+%0D%0A++++++++++++++++++++++++Clinton+Township,+MI+48036?entry=gmail&source=g> >>>>> Clinton Township, MI 48036 >>>>> <https://www.google.com/maps/search/44265+Groesbeck+Highway+%0D%0A++++++++++++++++++++++++Clinton+Township,+MI+48036?entry=gmail&source=g> >>>>> 586-439-2000 Ext. 120 | 586-439-2001 Fax >>>>> 586-913-2420 Direct Tel | 586-203-4940 Direct Fax >>>>> 586-883-4037 Cell >>>>> [email protected] >>>>> www.cit-4u.com >>>>> For Technical Support: >>>>> [email protected] >>>>> Website: >>>>> www.cit-4u.com >>>>> >>>>> Celebrating 30 Years of your VISION our SOLUTION >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> The information contained in this message is confidential and, if >>>>> addressed to a client or certain counsel, is subject to the >>>>> attorney-client >>>>> or work-product privilege, and is intended only for the use of the >>>>> individual or entity named above. If the reader of this message is not the >>>>> intended recipient, you are hereby notified that any dissemination, >>>>> distribution or copying of this communication is strictly prohibited. If >>>>> you have received this communication in error, please reply or notify us >>>>> immediately by email or telephone, and destroy or erase the message. >>>>> >>>>> >>>>> >>>>> Please think twice before printing out this email! >>>>> >>>>> >>>>> >>>>> *From:* Outages <[email protected]> *On Behalf Of *John >>>>> Tracy via Outages >>>>> *Sent:* Tuesday, November 15, 2022 12:32 PM >>>>> *To:* [email protected] >>>>> *Subject:* [EXTERNAL] [outages] WOW in Alabama >>>>> >>>>> >>>>> >>>>> CAUTION: This email originated from outside of the organization. Do >>>>> not click links or open attachments unless you recognize the sender and >>>>> know the content is safe. >>>>> >>>>> >>>>> >>>>> We are seeing full outages for WOW in the state of Alabama. Anybody >>>>> have any details on this. I can't get to any of their support pages or >>>>> status reports. >>>>> >>>>> _______________________________________________ >>>>> Outages mailing list >>>>> [email protected] >>>>> https://puck.nether.net/mailman/listinfo/outages >>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> >>>>> Rich Greenwood >>>>> Senior Engineer >>>>> >>>>> Shasta County Office of Education >>>>> >>>>> Information Technology >>>>> >>>>> 1644 Magnolia Ave. >>>>> <https://www.google.com/maps/search/1644+Magnolia+Ave.+%0D%0A+++++++++++++++Redding,+CA+96001+%0D%0A+++++++++++++++Office:+530?entry=gmail&source=g> >>>>> >>>>> <https://www.google.com/maps/search/1644+Magnolia+Ave.+%0D%0A+++++++++++++++Redding,+CA+96001+%0D%0A+++++++++++++++Office:+530?entry=gmail&source=g> >>>>> >>>>> Redding, CA 96001 >>>>> <https://www.google.com/maps/search/1644+Magnolia+Ave.+%0D%0A+++++++++++++++Redding,+CA+96001+%0D%0A+++++++++++++++Office:+530?entry=gmail&source=g> >>>>> >>>>> <https://www.google.com/maps/search/1644+Magnolia+Ave.+%0D%0A+++++++++++++++Redding,+CA+96001+%0D%0A+++++++++++++++Office:+530?entry=gmail&source=g> >>>>> >>>>> Office: 530 >>>>> <https://www.google.com/maps/search/1644+Magnolia+Ave.+%0D%0A+++++++++++++++Redding,+CA+96001+%0D%0A+++++++++++++++Office:+530?entry=gmail&source=g> >>>>> -225-0161 >>>>> >>>>> Hotline: 530-225-0279 >>>>> >>>>> [email protected] >>>>> >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Outages mailing >>>>> [email protected]https://puck.nether.net/mailman/listinfo/outages >>>>> >>>>> >>>>> _______________________________________________ >>>>> Outages mailing list >>>>> [email protected] >>>>> https://puck.nether.net/mailman/listinfo/outages >>>>> >>>> _______________________________________________ >>>> Outages mailing list >>>> [email protected] >>>> https://puck.nether.net/mailman/listinfo/outages >>>> >>> _______________________________________________ >>> Outages mailing list >>> [email protected] >>> https://puck.nether.net/mailman/listinfo/outages >>> >> _______________________________________________ >> Outages mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/outages >> > -- > > -- > Hunter Fuller (they) > Router Jockey > VBH M-1C > +1 256 824 5331 > > Office of Information Technology > The University of Alabama in Huntsville > Network Engineering >
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