Your family member can always check https://www.xfinity.com/support/status-map/ and put in their address to get details on any network incidents affecting them. This info is also in the Xfinity app.
Jason From: Outages <[email protected]> on behalf of Dustin Sneath via Outages <[email protected]> Reply-To: Dustin Sneath <[email protected]> Date: Wednesday, September 6, 2023 at 21:49 To: "[email protected]" <[email protected]> Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs Received via a family member who works for a School in the area, and confirmed by Comcast. Services down since 4:40PM CT with no current ETR. Appears to affect a North/South line of communities stretching from O'Hare to Bridge view. That's all the info I have; if anyone can provide anything more technical that would be appreciated.
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