Unless the app provides at least a number of connections affected, and maybe an ETR and a ticket number, it's not going to be terribly useful to the people who are the audience on the Outages list -- who are largely expected to be people running networks
As the old comic says: "Press hard, you are making 30,000 copies." If 30,000 people don't need their pagers to go off, it's time to move the thread to -discuss. Thanks, -- jr '<admin/>' a ----- Original Message ----- > From: "Livingood, Jason via Outages" <[email protected]> > To: "Dustin Sneath" <[email protected]> > Cc: [email protected] > Sent: Thursday, September 7, 2023 2:45:11 PM > Subject: Re: [outages] [EXTERNAL] Comcast Metro-E Chicago and Suburbs > Sorry you don’t like it. As I said you can also use the app - when I did so a > few months ago when we had an outage (tree down) it gave me an ETR and sent me > a text message with status updates. Feel free to take a look at this help > article: https://www.xfinity.com/support/articles/check-service-outage > > > > I didn’t see any local outages in the HFC network near your location – so you > may want to contact the tech support line for the Metro-E service for > investigation. > > > > Jason > > > > > From: Dustin Sneath <[email protected]> > Date: Thursday, September 7, 2023 at 13:18 > To: Jason Livingood <[email protected]> > Cc: "[email protected]" <[email protected]> > Subject: Re: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs > > > > > > It is useless as an outage map, it just tells you "yep, it's out at your > specific address, sorry about that". We're talking about a potentially > widespread, infrastructure level issue affecting multiple towns... Not just > "my > Internet is out at home". > > > > > > Pretty sad when ComEd has you guys beat at, well, anything. > > > > > > (I know, I know, take it to -discuss) > > > > > > On Thu, Sep 7, 2023, 12:04 PM Livingood, Jason < [email protected] > > wrote: > > > > > > Your family member can always check > https://www.xfinity.com/support/status-map/ > and put in their address to get details on any network incidents affecting > them. This info is also in the Xfinity app. > > > > Jason > > > > > From: Outages < [email protected] > on behalf of Dustin Sneath via > Outages < [email protected] > > Reply-To: Dustin Sneath < [email protected] > > Date: Wednesday, September 6, 2023 at 21:49 > To: " [email protected] " < [email protected] > > Subject: [EXTERNAL] [outages] Comcast Metro-E Chicago and Suburbs > > > > > > Received via a family member who works for a School in the area, and confirmed > by Comcast. Services down since 4:40PM CT with no current ETR. > > > > > > Appears to affect a North/South line of communities stretching from O'Hare to > Bridge view. > > > > > > That's all the info I have; if anyone can provide anything more technical that > would be appreciated. > > _______________________________________________ > Outages mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/outages -- Jay R. Ashworth Baylink [email protected] Designer The Things I Think RFC 2100 Ashworth & Associates http://www.bcp38.info 2000 Land Rover DII St Petersburg FL USA BCP38: Ask For It By Name! +1 727 647 1274 _______________________________________________ Outages mailing list [email protected] https://puck.nether.net/mailman/listinfo/outages
