Failed cooling system in Denver. CO area.

Lumen Ticket Notes:

2024-08-05 14:14:01 GMT - 2024-08-05 14:13:52 GMT - Additional personnel are en 
route to the site. Field Operations is working to obtain supplemental equipment 
(chillers and pumps). Troubleshooting efforts continue to restore the failed 
cooling system.

2024-08-05 13:33:00 GMT - On August 05, 2024, at 11:53 GMT, Lumen discovered a 
service impact in Denver, CO. Your customer trouble ticket has been related to 
a network event; all network events are automatically escalated to Lumen 
leadership.

The Lumen Network Operations Center (NOC) is investigating to determine the 
cause. Please be advised that live updates for this event will be relayed at a 
minimum of hourly unless otherwise stated or as relevant details evolve.

Matt

From: Outages <[email protected]> On Behalf Of Casey Johnson via 
Outages
Sent: Monday, August 5, 2024 9:11 AM
To: [email protected]
Subject: EXT: [outages] Centurylink down in Colorado

Anyone with Lumen/Centurylink fiber or MPLS circuits in Colorado down? I have 5 
customers that are down hard right now.
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