We had 17 circuits down initially. 6 of those have recovered in the last
10 minutes.
CenturyLink local referred us to national repair (Lumen) saying that was
the source of trouble. We have also received the same HVAC repair
notices that Matt forwarded.
On 8/5/24 8:18 AM, Matt Yackley via Outages wrote:
Failed cooling system in Denver. CO area.
Lumen Ticket Notes:
2024-08-05 14:14:01 GMT - 2024-08-05 14:13:52 GMT - Additional
personnel are en route to the site. Field Operations is working to
obtain supplemental equipment (chillers and pumps). Troubleshooting
efforts continue to restore the failed cooling system.
2024-08-05 13:33:00 GMT - On August 05, 2024, at 11:53 GMT, Lumen
discovered a service impact in Denver, CO. Your customer trouble
ticket has been related to a network event; all network events are
automatically escalated to Lumen leadership.
The Lumen Network Operations Center (NOC) is investigating to
determine the cause. Please be advised that live updates for this
event will be relayed at a minimum of hourly unless otherwise stated
or as relevant details evolve.
*Matt*
*From:*Outages <[email protected]> *On Behalf Of *Casey
Johnson via Outages
*Sent:* Monday, August 5, 2024 9:11 AM
*To:* [email protected]
*Subject:* EXT: [outages] Centurylink down in Colorado
Anyone with Lumen/Centurylink fiber or MPLS circuits in Colorado down?
I have 5 customers that are down hard right now.
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Mike Lewinski
Network Operations Director
Massive Networks
[email protected]
Office: +1-303-800-1300 ext. 860
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