Short wrap-up:
Mailing list: There is no problem with having a second list explicitly labeled »for developers«. Everyone can decide what they want to read, just like on IRC. Let’s not start to bikeshed about mailing lists vs. forums – it’s pretty clear we’ll continue to use a mailing list. Help platform: Forums are a pain, even for non-developers. Topics come up time and time again because old ones simply get buried. The forum currently seems more of a heatsink for user questions, which is a shame. We tried http://shapado.com (open source, with voting similar to StackExchange) which went pretty well, Robin and me were answering more technical questions. Then someone opened the forum. There already was a sprawl of help platforms. The in-app help is still there, alluding that you can get help there. On http://apps.owncloud.com/kb there are only very few answered questions during the sample of last month – it’s very detrimental to user experience to offer them »Help« and then not attend to it, hence we should remove the function from the app. I pleaded multiple times to only offer _one_ platform for user support. I don’t even care anymore if it’s proprietary, probably we should just use GetSatisfaction or StackExchange. But we have to make a decision. Community manager: Last year I tried to do that as my time permitted. Looking for open questions, issues, pull requests; running Twitter, Identi.ca, Diaspora, answering to questions and informing people. This is a bunch of work and should have one specialized person on it full-time, so that developers and designers can focus on their stuff. Meanwhile, Klaas’ suggestion that we all should be attentive of user issues is very important. _______________________________________________ Owncloud mailing list [email protected] https://mail.kde.org/mailman/listinfo/owncloud
