I am pleased to hear that the TIO has some teeth now. In the mid 1990's I worked for one of the many telco resellers (long since merged into a bigger telco reseller several times). They had a way of dealing with notices from the Ombudsman, they were stacked in the corner of an office. When the stack was too high, they started another stack. There would have been many thousands of pages in those stacks. My understanding was no one ever did anything about the stack.
On Wed, Dec 18, 2013 at 10:45 AM, Nathan Chere <[email protected]>wrote: > A level 1 complaint costs them about $35. If the matter can’t be > resolved and is escalated, it then costs the defendant around $350 – a > mandatory cost as part of being a TIO member. If the contract cancellation > fee is anything less than $350, it makes more sense for them to waive the > fee than let it escalate. If they still want to be dicks about it, the > costs escalate rapidly from there – around $600 for a level 3 complaint and > $2,500 for a level 4 complaint. > > > > In a nut shell, as soon as the TIO is involved it is in their best > interest to pull their heads out of their asses and address your complaints > properly instead of trying to bury it under ‘process’. > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *David Connors > *Sent:* Wednesday, 18 December 2013 10:20 AM > *To:* ozDotNet > *Subject:* Re: [OT] Taking iiNet to TIO > > > > On 17 December 2013 21:44, Girish Madan <[email protected]> wrote: > > Just wanted to ask if anyone had any experience in making a complaint > against iiNet to TIO. > > > > I signed up on a 24 months Phone, ADSL and TV Combo at the start of this > year. After 10 months of over charging my credit card, faulty hardware and > extremely poor customer service, i've had enough and want to cancel the > contract. > > Unsurprisingly, they want me to pay to cancel the contract even though > i've already been paying for the service that didn't work for a while. > > > > I've done a TIO against Telstra around some phone number porting. You will > find iiNet become suddenly *very* responsive when you file the TIO > complaint - as soon as I filed the complaint I had a case manager in > Telstra's internal special TIO response group who resolved it in 24 hrs. > The carriers are graded by numbers of complaints and levied accordingly. > They take it very seriously. > > > > David. > > > > Click here <https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ==> to > report this email as spam. > > > This message has been scanned for malware by Websense. www.websense.com >
