There has been mutiple issues that went on ever since i signed up the contract.
They chose to over charge for 10 months and ignore everything else until i used the word TIO :) Since then, the complaint went 3 levels up and i was offered compensation ($149.70) which i accepted and tried to move on. Unfortunately, another issue came up the same evening i accepted compensation. I called them up again and returned the Credit they gave me and said i'm finally going to TIO. I asked them to send me all the call records and notes they had on my account as i want to use them in my complaint to TIO. Then came another twist, they are finally sending their techii (free of cost) to resolve issues and replace faulty hardware. I guess this is their last chance to get their service working. In between using the word TIO for the first time and them agreed to send their techii, they have already taken more than 3 weeks and few hours on the phone (around 15 phone calls i guess). At the end of they day, for iiNet it is a matter of treating their customer with contempt and charging them as much as they can but for me it has become a matter of principle. In case anyone is interested, the actual fight is for $310 here. I'm not paying even a single dollar unless told by TIO that it was my mistake to sign up with iiNet. Let's see what their techii comes up... I'll keep eveyone posted on the progress... Thanks for your comments On Wed, Dec 18, 2013 at 12:22 PM, Scott Barnes <[email protected]>wrote: > I took iiNet to TIO due to my FTTH being basically slow. I knew at the end > of the day the fault was with OptiComm but got sick of waiting a year for > iiNet/OptiComm to fight it out on who's to blame. After i lodged the > complaint, 4 days later my issue was not only resolved but my monthly quota > was unlimited for that month AND my entire bill was credited I think around > 40% for the date the first fault was lodged (which was nearly a year @ > $150.00 - 40%) > > You're supposed to give them ample opportunity to resolve your fault and > you inform them "i'm now going to TIO" and when that happens, they usually > respond. > > > --- > Regards, > Scott Barnes > http://www.riagenic.com > > > On Wed, Dec 18, 2013 at 11:15 AM, Greg Harris < > [email protected]> wrote: > >> I am pleased to hear that the TIO has some teeth now. >> >> In the mid 1990's I worked for one of the many telco resellers (long >> since merged into a bigger telco reseller several times). >> They had a way of dealing with notices from the Ombudsman, they were >> stacked in the corner of an office. >> When the stack was too high, they started another stack. >> There would have been many thousands of pages in those stacks. >> My understanding was no one ever did anything about the stack. >> >> >> >> On Wed, Dec 18, 2013 at 10:45 AM, Nathan Chere < >> [email protected]> wrote: >> >>> A level 1 complaint costs them about $35. If the matter can’t be >>> resolved and is escalated, it then costs the defendant around $350 – a >>> mandatory cost as part of being a TIO member. If the contract cancellation >>> fee is anything less than $350, it makes more sense for them to waive the >>> fee than let it escalate. If they still want to be dicks about it, the >>> costs escalate rapidly from there – around $600 for a level 3 complaint and >>> $2,500 for a level 4 complaint. >>> >>> >>> >>> In a nut shell, as soon as the TIO is involved it is in their best >>> interest to pull their heads out of their asses and address your complaints >>> properly instead of trying to bury it under ‘process’. >>> >>> >>> >>> *From:* [email protected] [mailto: >>> [email protected]] *On Behalf Of *David Connors >>> *Sent:* Wednesday, 18 December 2013 10:20 AM >>> *To:* ozDotNet >>> *Subject:* Re: [OT] Taking iiNet to TIO >>> >>> >>> >>> On 17 December 2013 21:44, Girish Madan <[email protected]> wrote: >>> >>> Just wanted to ask if anyone had any experience in making a >>> complaint against iiNet to TIO. >>> >>> >>> >>> I signed up on a 24 months Phone, ADSL and TV Combo at the start of this >>> year. After 10 months of over charging my credit card, faulty hardware and >>> extremely poor customer service, i've had enough and want to cancel the >>> contract. >>> >>> Unsurprisingly, they want me to pay to cancel the contract even though >>> i've already been paying for the service that didn't work for a while. >>> >>> >>> >>> I've done a TIO against Telstra around some phone number porting. You >>> will find iiNet become suddenly *very* responsive when you file the TIO >>> complaint - as soon as I filed the complaint I had a case manager in >>> Telstra's internal special TIO response group who resolved it in 24 hrs. >>> The carriers are graded by numbers of complaints and levied accordingly. >>> They take it very seriously. >>> >>> >>> >>> David. >>> >>> >>> >>> Click here <https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ==> to >>> report this email as spam. >>> >>> >>> This message has been scanned for malware by Websense. www.websense.com >>> >> >> >
